KLM passengers traveling in business class can visit (for free) one of two Crown Lounges at Amsterdam Schiphol Airport (AMS). The Schengen Crown Lounge is located in the Schengen concourse, whereas the Non-Schengen Crown Lounge is located at the Intercontinental concourse of the airport.

Access to the Crown Lounge

All other passengers can access the Crown Lounges for a fee (EUR 50 for the Schengen Crown Lounge and EUR 65 for the Non-Schengen Crown Lounge). Specific discounts apply to members of Flying Blue, Explorer, and Silver. Moreover, since KLM is as a member of SkyTeam, SkyTeam members can access the lounge. Flying Blue Platinum or Gold members can also bring additional guests to the lounge for a 25% discount.

To access a Crown Lounge, passengers, irrespective of the travel class or member status, must be traveling on the same day. The travel must be on a KLM-operated flight, an international SkyTeam-operated flight or a domestic SkyTeam-operated flight that is connected with a SkyTeam-operated international flight.

This article reviews the Schengen Crown Lounge (Airport Lounge 25) on the European side of the Schiphol Airport.

Photo: Omar Memon | Simple Flying

According to a Crown Lounge manager,

“This lounge offers a variety of different spaces for visitors. We can accommodate more than 500 people at a time, depending on the space configuration. We periodically change the seating configuration depending on how busy we expect to get.”

The Crown Lounge on the Schengen side is open daily from 04:45 to 22:00. The lounge can be accessed by scanning the boarding pass at one of several scanners in the lounge's lobby. In case of a problem, the service agents at the nearby service desk are available to help.

Photo: Omar Memon | Simple Flying

Seating spaces and capacity

The KLM Crown Lounge offers a variety of seating spaces where passengers can replenish, rest, refresh, or catch up on work meetings. The lounge features a business corner with individual desk spaces designed in the form of arcs.

Photo: Omar Memon | Simple Flying
 

The business corner also features larger meeting tables for individuals and groups. There is no shortage of power outlets in the area, and free high-speed WiFi internet is available in the lounge. The internet is accessed through a password displayed across the lounge at various locations.

Photo: Omar Memon | Simple Flying

A separate refreshments table (different from the central food area) with bar stools in the business corner is available to guests. Fresh fruits, assorted cookies, and beverages are available for visitors.

Photo: Omar Memon | Simple Flying

There is a coffee corner on the east side of the lounge which features comfortable sofas, coffee tables, and lamps. The coffee corner also features comfortable lounge chairs at various locations.

Photo: Omar Memon | Simple Flying

Various corners of the lounge feature multiple chairs and small pedestal tables on a round carpet illuminated by a tall floor lamp.

Photo: Omar Memon | Simple Flying

These KLM-blue chairs complement the dark brown sofas in the coffee corner. According to service desk personnel,

“We have a range of lounge chairs that can be accommodated in various areas across the lounge. Depending on the lounge occupancy, we frequently add more lounge chairs to the central and business areas of the lounge. We see an influx of passengers in and out of the lounge during peak summer times. To accommodate more guests, we have to request more staff on the floor.”

The coffee corner can accommodate more than a hundred people at one time. Once again, a variety of power points are in abundance in the coffee corner.

Food and beverages

A variety of foods and beverages are available for the guests in the center of the lounge. The central area has plenty of seating capacity with pedestal tables for two to four people spread across the area. The booth-style sofa with multiple armrests and power outlets is installed on the back wall of the dining area.

Photo: Omar Memon | Simple Flying

The hot buffet

The lounge features a variety of buffet options for visitors. There is a hot buffet located in the center of the facility. The hot buffet included two kinds of vegetarian soups; mushroom soup and mixed vegetable soup.

Photo: Omar Memon | Simple Flying

The buffet also features fresh pasta with pesto sauce (vegetarian), white rice, chicken stroganoff (halal), Thai tofu curry (vegan), and mashed potatoes. Each item is labeled with pictograms for product and allergy information. The buffet includes a variety of bread, butter, and other condiments.

Photo: Omar Memon | Simple Flying
 

The cold stations

On the other side of the hot buffet is the cold station which features a variety of cold sandwiches, bread, sliced deli meats, and salads. Some of the featured items include green salad, mixed Dutch pickles, pasta salad with tuna, chickpeas salad, and potato salad with white truffle.

Photo: Omar Memon | Simple Flying
 

The cold station also has crispy rice treats, cakes, muffins, and assorted cookies. There is another cold food station on the west side of the lounge that features fresh fruits and vegetables, an assortment of pre-made salad glasses, and mini-baked goods. Machines that brew a variety of hot coffees and espressos are located on both cold stations.

Photo: Omar Memon | Simple Flying
 

The bar

The lounge also features a bar with stools and tables. The bar is accessible on the outside (central area) and features both soft drinks and alcoholic beverages. There are different machines for juices, soft drinks, and water (sparkling and still). The bar also offers a variety of snacks including Chex mix and mini cookies.

Photo: Omar Memon | Simple Flying

Restrooms and showers

The restrooms are located at the back end of the lounge. There are multiple infant changing stations featuring complimentary diapers and other usable items. There is a shower facility for guests, which can be reserved free of cost. Shower cabins are equipped with a fluffy towel and a toiletry set.

Other amenities

The lounge features baggage lockers for guests. Guests can use one of several lockers to store their valuables, including their carry-on luggage.

Photo: Omar Memon | Simple Flying
 

A lounge kiosk located behind the service desk allows guests to find flight information, print boarding passes, and obtain gate information.

What are your thoughts on the KLM Crown Lounge at the Schengen area of the AMS airport? Have you visited one of many KLM lounges across the world? How was your experience? Tell us in the comments section.